Support

Contact us

Send /support to @brickbusterBot on Telegram and write your question. Tell us your player name and, for purchases, the date and the item.

Common questions

I bought something and it didn't arrive. Close the game and open it again: purchases that were paid but not added (for example with no signal) are added when the game starts. If it's still missing after a few minutes, contact us.

I changed phones and lost my progress. Progress follows your account. In the app, sign in with the same Apple or Google account you used before (Profile → Account). A guest account lives only on the phone where it was made.

Refunds. Refunds for App Store and Google Play purchases are handled by Apple and Google: reportaproblem.apple.com or Google Play refunds.

The music stops after the screen locks. Tap the screen once: phones only let sound restart after a tap.

Delete your account

In the iPhone or Android app: Profile → Account → Delete my account. In Telegram: tap your avatar, then Delete my account at the bottom of your profile. Tap again to confirm. Your progress, gems, items, player name, sign-in links and gameplay events are deleted straight away.

If you no longer have the app, send /support to @brickbusterBot with "delete my account" and your player name. We'll delete it within 30 days and confirm. Purchase records are kept without your account id, as tax and store rules require. See the privacy policy.